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Solutions

Find the right fit for your team.

Solves is email-first support ticketing for UK teams that have outgrown a shared inbox. Choose by the job you need done, or by your sector.

By the job to be done

What do you need to fix?

Replace a shared inbox

Turn a messy support@ inbox into owned, SLA-tracked tickets.

Shared inbox alternative

Replace support@

Stop running support out of a generic mailbox.

Replace support@ inbox

Never drop an email

Ensure no customer email is missed or answered twice.

Never drop an email

Team ownership

Give every email an owner and a clear response time.

Team ownership

Run multiple brands

One team handling several support addresses and brands.

Run multiple brands

Leave an incumbent

Move off an expensive or complex helpdesk.

Migrate off Zendesk or Freshdesk

By sector

Built for how your sector works

Web agencies

Support several client sites and brands from one login.

For web agencies

Hosting providers

Ticketed support, multi-brand and SLAs.

For hosting providers

MSPs

Email-first tickets across multiple clients.

For MSPs

SaaS teams

SLAs, audit trail and ownership for product support.

For SaaS teams

Ecommerce

Returns, delivery and warranty queries, kept owned.

For ecommerce

Trade suppliers

Order, delivery and warranty support that does not slip.

For trade suppliers

By team and size

Sized to your team

Support teams

Everything a small support team needs.

Customer support teams

Founders

Owner-led tiny teams leaving a shared inbox.

Founders and small teams

Small business

No per-seat penalty for occasional helpers.

Small business

Agencies and MSPs

Multi-client, multi-brand operators.

Agencies and MSPs

FAQ

Choosing a solution

Which Solves solution page fits my team?

Pick by the job you need done or by your sector. If you are leaving a shared inbox, start with the shared inbox alternative. If you run several brands, start with the multi-brand support desk. Agencies, hosting providers, MSPs, SaaS teams, ecommerce shops and trade suppliers each have a tailored page, and there are pages for founders, small businesses and support teams.

Is Solves only for one kind of business?

No. Solves is for any UK team that runs on support email and has outgrown a shared inbox. It is email-first and deliberately narrow, so it suits small teams across many sectors rather than large omnichannel contact centres.

Not sure which fits?

Start at £29 and explore, or book a setup call and we will point you to the right place.