The support desk for teams that have outgrown the shared inbox.
Solves turns support@, info@ and accounts@ into owned, timed, multi-brand tickets, in one workspace, for small UK teams. It is email-first and deliberately narrow: no live chat, no phone, no social. If your problem is too much email with no ownership and no clock, this is the tool built for exactly that.
Pilot stage, and honest about it. We ship before we claim it.
The wedge
The whole pitch in one screen
A shared inbox works until it does not. Then two people answer the same customer, a message slips below the fold for three days, and a private aside about a refund goes out to the customer by mistake. Nobody can say who owns what, how long a customer has waited, or whether you are keeping the response times you promised.
Solves sits in the gap between a shared inbox and a contact-centre suite: more structure than a mailbox, far less weight than an enterprise platform. It gives a small team owned tickets, clear assignment, states from New through to Closed, priority, tags, public replies, hard-separated private notes, saved replies and SLA timers, so support becomes work you can see and trust rather than a pile of unread mail.
That is the wedge: obviously right for the small UK team whose support email has stopped coping, and honest enough to point larger omnichannel teams somewhere else.
Why teams choose Solves
Three reasons it fits where big helpdesks do not
Narrow scope, multi-brand at the core, and built for the way UK teams actually work.
Email-first focus
One job done properly. No chat shifts to staff, no phone queue, no social inboxes. Just your support email turned into owned, timed, trustworthy work.
See the productMulti-brand at the core
Run several customer-facing brands from one login and one queue, each with its own mailbox, signature and saved replies, with a guard against replying as the wrong brand.
How multi-brand worksUK-first by design
GBP ex VAT, first-response and resolution SLA timers with a breaching view, British English throughout. Designed for UK small and medium businesses, not retro-fitted.
See pricingWho it is for
Built for small UK teams answering more than one address
Solves is for the small team that lives in a shared inbox and has started to feel it. If a few of the lines below sound like your week, you are who we are building for.
- You answer customers from one or more shared addresses such as support@, info@ or accounts@.
- You run, or are starting to run, more than one customer-facing brand and want them in one place.
- You are a UK business and you want pricing, hours and copy that match how you actually operate.
- You need ownership, a clock and history far more than you need live chat, phone or social channels.
- You want a supplier that says plainly what is shipped, what is coming, and what it will never build.
Typical fits are an online shop, a service business, a web or marketing agency answering for several client sites, a hosting provider with a main and a reseller brand, and a charity running a fundraising brand alongside a services brand. The common thread is email that has outgrown the inbox, not a need for a call centre.
Who it is not for
Honestly not for large omnichannel teams
We would rather lose a sale than mis-sell. Solves is deliberately narrow, and there are teams it is the wrong tool for. We will tell you so before you sign up.
If you need live chat, phone or voice, WhatsApp or social inboxes staffed at scale, Solves does not do those and is not building towards them. If you run a large contact centre that needs deep workflow customisation, a full role builder, dozens of integrations and channels measured in the hundreds of thousands of conversations, a broad enterprise platform will serve you better. And if you are looking for 24/7 phone cover or an outsourced support team, that is simply not what we are.
Being clear about the edges is part of the product. The moment we start chasing every channel and every enterprise checkbox, we become the heavy helpdesk we exist to be lighter than.
Email-first, on purpose
Solves handles support email: tickets, ownership, private notes, SLAs, saved replies and multi-brand. It does not do live chat, phone or social inboxes, and we are not building towards an omnichannel contact centre. That focus is the point, not a gap we are racing to fill.
How it lands
From shared inbox to owned queue, without a rebuild
Bring in your brands
Add a brand for each customer-facing identity, with its own from-name and signature. Multi-brand is core, so this is not gated behind the most expensive plan.
Connect your mailboxes
Guided, forwarding-first mailbox setup with plain-English checks per brand, so live sending only goes on once each brand is verified.
Work one trustworthy queue
Email arrives as owned tickets, badged to their brand, with assignment, states, priority and first-response and resolution SLA timers. You can finally see who owns what.
How we say it
A supplier that ships before it claims
Solves is a small, founder-led UK team at pilot stage. We describe what is shipped, label what is coming, and name what we will never build.
| Shipped today | Owned email tickets, ownership and assignment, states and priority, public replies, hard-separated private notes, saved replies, SLA timers, multi-brand, guided mailbox setup, encryption at rest, GBP team-band pricing and plan limits. |
|---|---|
| Coming, labelled as coming | Self-serve imports, CSAT, a knowledge base, a customer portal, custom fields, human-reviewed AI drafts, plus an API and webhooks. Described as planned, never as usable today. |
| Not building | Live chat, phone or voice, and social inboxes. We are email-first and intend to stay that way. |
| On security | Customer content is encrypted at rest with per-organisation keys, access is restricted to authorised users, and logs carry metadata only, never message bodies, addresses or payloads. |
Any AI we add is human-reviewed drafts only, suggested to an agent and never sent automatically. We build towards the WCAG 2.2 AA target with server-rendered pages and progressive enhancement, so the desk works for the whole team. If a claim cannot stand behind itself, it does not go on the page.
Need omnichannel at scale? Be honest with yourself first
If your real requirement is staffed live chat, phone lines or social channels across a large team, Solves is not the right tool and we will not pretend otherwise. Come to us when the problem is email that has outgrown the inbox.
FAQ
Why Solves, in plain terms
Why choose Solves over a big helpdesk?
Because most big helpdesks are built for large omnichannel teams and priced per agent, which punishes the small UK team that just needs its support email under control. Solves does one job well: it turns shared inboxes into owned, timed, multi-brand tickets, in GBP, written in British English. If you have outgrown a shared inbox but you do not need phone lines, live chat and a role builder, the narrow tool fits better than the broad one.
Who is Solves not for?
Solves is honestly not for large omnichannel contact centres. If you need live chat, phone or voice, WhatsApp or social inboxes staffed at scale, or a full enterprise platform with deep customisation, a broader product is the better fit and we will say so. Solves is email-first by design and deliberately narrow. We would rather you pick the right tool than oversell ours.
Does Solves do live chat, phone or social?
No, and we are not building towards them. Solves handles support email: tickets, ownership, private notes, SLAs, saved replies and multi-brand. We do not run live chat, phone or voice, or social inboxes, because spreading a small team across channels it cannot staff is exactly the problem we are trying to solve, not add to.
What makes Solves UK-first?
Pricing is in pounds, ex VAT, on GBP team bands. Solves runs first-response and resolution SLA timers, with per-brand targets and a breaching view that surfaces overdue tickets. Every label and line of copy is in British English. It is designed for UK small and medium businesses rather than retro-fitted for them, so finance, support and your customers all recognise the way it works.
Is Solves ready to use today?
The core is shipped and in real use: owned email tickets, ownership and assignment, states and priority, public replies, hard-separated private notes, saved replies, SLA timers, multi-brand and guided mailbox setup, with encryption at rest and GBP team-band pricing and plan limits. Solves is at pilot stage, so we are hardening it with early adopters before we call it generally available, and features that are coming are labelled as coming, never as something you can use today.
If your support email has outgrown the inbox, start here
Join early access to the pilot, or see the product first. No omnichannel upsell, no per-seat penalty for helpers.