Support tickets for teams that have outgrown a shared inbox.
Turn support@, info@ and accounts@ into owned tickets: replies, private notes, SLAs and customer history across every brand, in one workspace. A simpler alternative to Zendesk and Freshdesk, built for UK small teams.
A shared inbox stops scaling the moment two people touch it.
You feel it as missed replies, two people answering the same customer, and the full context lost three forwards deep.
Since the weekend we haven't had a single enquiry through the contact form...
Hi Martin, just checking: did you already hear back from Sam?
Has anyone picked this up? I don't want to double-reply again...
The credible email-ticketing model, just simpler.
Everything someone moving from Zendesk or Freshdesk expects, with the contact-centre bloat and per-seat penalty stripped out. Click through it.
Run several brands from one login and one unified queue.
If you support more than one brand, you shouldn't need more than one helpdesk. One organisation, every brand, one queue, with brand-locked sending so a reply for one brand can never go out as another.
Harbour your main brand
Kiln a second brand
One queue, every brand
Brand badges on every row, brand filters and grouped-by-brand views. All permitted work in one place, no signing in and out.
Wrong-brand send prevention
The composer is locked to the ticket's brand and mailbox. Changing the outbound identity needs an explicit, audited admin action.
Owners stay in control. Helpers don't cost a fortune.
Permissions in plain English
Pick a role, choose which brands they touch and which tickets they see. A live summary reads it back to you before you save. No enterprise role builder.
Guided mailbox setup
A plain-English checklist with exact, copyable DNS records and a "send to your developer" button. Live sending stays blocked until a real test passes.
Switch without retraining
Import contacts, saved replies and open tickets from Freshdesk into a chosen brand. Private notes stay private. Familiar wording for Zendesk movers throughout.
Bring it all across in an afternoon.
Connect your Freshdesk account and Solves pulls your people, saved replies and open tickets into the brand you choose, conversations intact, private notes still private. Nothing reaches a customer until you say so. Zendesk import is next.
Closed-ticket history comes later, once retention and deletion controls are proven, so your first import stays fast and safe.
Too much for a shared inbox. Too small for a contact centre.
That gap is exactly where Solves lives. Here's how it stacks up for a UK team whose support runs on email, no spin.
Comparison reflects typical published plans and can fall out of date. Vendors change features and pricing, so check their current plans before deciding. Freshdesk and Zendesk are capable platforms; if you need phone, live chat or social channels at scale, one of them is likely the better fit. Solves doesn't claim feature parity.
Honest about security. No theatre.
Customer support content is encrypted at rest. We say exactly what that means, and what it doesn't.
Encrypted at rest, authorised access only
Metadata-only logs and an audit history for every admin and mailbox change.
UK email-security checks
NCSC-aligned SPF, DKIM and DMARC checks guide your setup in plain English.
Retention, export & deletion controls
We won't claim "zero-knowledge" or premature compliance badges. We earn the words we use.
Team-band pricing in GBP. Not a tax on every helper.
Occasional helpers shouldn't each trigger a full paid seat. Pick the band that fits your team. Pay yearly and get twelve months for the price of ten.
1,000 tickets · saved replies
SLAs · automations · reports
advanced reports · CSAT, API (coming)
migration help · branded portal (coming)
Plans start at £29 a month, ex VAT. Pay yearly and get twelve months for the price of ten. VAT shown on every invoice.
Stop losing support emails.
Start at £29 with guided mailbox setup, a workspace ready to explore, and a queue that finally owns itself.