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Compare and switch

See how Solves compares.

Honest comparisons against the tools you already know, each with a last-verified date and a clear note on who the other tool suits better. No spin, no parity claims.

Alternatives

Solves as an alternative

Freshdesk alternative

Email-first and multi-brand, with GBP team bands.

Freshdesk alternative

Zendesk alternative

A simpler, UK-first desk for small teams.

Zendesk alternative

Help Scout alternative

Multi-brand from one login, no per-seat penalty.

Help Scout alternative

Hiver alternative

A standalone desk rather than a Gmail layer.

Hiver alternative

Zoho Desk alternative

Deliberately narrow and email-first.

Zoho Desk alternative

Intercom alternative

Email-first, for teams that do not need chat.

Intercom alternative

Front alternative

Owned tickets and SLAs, UK-first.

Front alternative

Head to head

Solves vs the tool you know

Solves vs Zendesk

A direct, dated head-to-head.

Solves vs Zendesk

Solves vs Freshdesk

Where each one fits.

Solves vs Freshdesk

Solves vs Help Scout

Two friendly, email-first tools compared.

Solves vs Help Scout

Best for small business

An honest UK round-up.

Best helpdesk for small business UK

Switching

Move across when you are ready

From Freshdesk

Guided migration, self-serve import coming.

Migrate from Freshdesk

From Zendesk

Set up cleanly with founder-led help.

Migrate from Zendesk

From a shared inbox

Forwarding-first, no risky MX change.

Migrate from a shared inbox

More alternatives

Other tools teams compare

Gorgias

Email-first vs an ecommerce chat tool.

Gorgias alternative

Crisp

A desk rather than a chat widget.

Crisp alternative

Tidio

Tickets rather than website chat.

Tidio alternative

Re:amaze

Focused email-first support.

Re:amaze alternative

HelpCrunch

Owned tickets and SLAs.

HelpCrunch alternative

HappyFox

Simpler and UK-first.

HappyFox alternative

Helply (Groove)

Email-first, no outcome pricing.

Helply alternative

Gladly

SME email-first, not voice-led.

Gladly alternative

Kayako

Predictable team bands.

Kayako alternative

Jira Service Management

Customer support, not ITSM.

Jira SM alternative

HubSpot Service Hub

A focused desk, not a CRM suite.

HubSpot alternative

Head to head and round-ups

More comparisons

Solves vs Hiver

Standalone desk vs a Gmail layer.

Solves vs Hiver

Solves vs Zoho Desk

Narrow and email-first vs a suite.

Solves vs Zoho Desk

Zendesk vs Freshdesk

A neutral reference.

Zendesk vs Freshdesk

Zendesk vs Help Scout

A neutral reference.

Zendesk vs Help Scout

Freshdesk vs Zoho Desk

A neutral reference.

Freshdesk vs Zoho Desk

Help Scout vs Hiver

A neutral reference.

Help Scout vs Hiver

Best shared inbox software

An honest UK round-up.

Best shared inbox software UK

Best Zendesk alternatives

An honest UK round-up.

Best Zendesk alternatives UK

FAQ

About these comparisons

Are these comparisons fair?

We aim to be. Each comparison page carries a last-verified date, states plainly where the other tool is the better fit, and never claims Solves matches a full suite or wins for large or omnichannel teams. We only use competitor figures we have checked against their own pricing pages.

Does Solves replace Zendesk or Freshdesk feature for feature?

No, and we do not claim it does. Solves is a deliberately narrow, email-first, multi-brand support desk for small UK teams. If you need phone, live chat, social channels or a large app marketplace, a broader platform is the better choice.

Decide for yourself

Start at £29 and see how Solves feels, or join the founding pilot.