A Re:amaze alternative built around email, not chat.
Re:amaze is a strong multi-channel helpdesk for ecommerce stores that live in live chat and social. Solves is the opposite kind of tool: email-first, UK-priced and multi-brand, for teams whose support arrives in a shared inbox. This page is an honest comparison, including where Re:amaze is the better choice.
Re:amaze figures verified 13 June 2026. Re-check their official pricing before deciding.
The short answer
Two good tools, aimed at different teams
Re:amaze and Solves both organise customer support, but they are pointed at different problems. Re:amaze is a multi-channel platform for ecommerce: email plus live chat, social inboxes, chatbots and messaging, with a strong fit for online stores. Solves is an email-first support desk for UK teams who want owned tickets, SLAs and multi-brand without taking on chat and social channels.
If your customers reach you mostly through website chat, Instagram, Facebook or WhatsApp, that breadth is the whole point of Re:amaze, and Solves does not try to match it. If your support genuinely lives in email, in addresses like support@, info@ and accounts@, then a chat-led platform is more surface than you need, and Solves is built for exactly that shape of work.
This page sticks to verified facts about Re:amaze and to features Solves has actually shipped. We do not claim parity, we do not claim Solves wins for large or omnichannel teams, and we point you back to the Re:amaze pricing page because their figures change and ours is a dated snapshot.
Why teams pick Solves
What you get when email is the channel
Everything below is live in Solves today. Channels Solves does not run are listed honestly further down.
Owned email tickets
Shared inboxes become owned tickets with an assignee, a state, a priority and tags, so nothing sits unanswered because everyone assumed someone else had it.
Replies and private notes
Public replies and internal notes are kept hard apart, with a wrong-brand guard and stale-reply prevention, so a private note can never go out to a customer.
SLA timers
First-response and resolution timers with per-brand or organisation targets, and a breaching view that surfaces overdue tickets.
Multi-brand in one queue
Run several brands from one login, each with its own mailbox, sender identity and saved replies, in one unified queue with contact history grouped by brand.
Saved replies that fit
Reuse vetted answers, scoped to a brand or shared across the organisation, with no half-finished placeholder text reaching customers.
Private by design
Customer content is encrypted at rest with per-organisation keys, logs hold metadata only, and access is limited to authorised teammates.
Where Re:amaze wins
When Re:amaze is the better choice
We would rather you pick the right tool than the wrong one. There are clear cases where Re:amaze is a better fit than Solves, and they all come down to channels and ecommerce.
Re:amaze is multi-channel. It brings email, live chat, social messaging and chatbots into one place, which is a real advantage for an online store whose customers expect a chat widget on the product page and a reply in their Instagram DMs. If most of your conversations start outside email, Re:amaze covers ground that Solves deliberately does not.
You are an ecommerce store that lives in chat and social
For a busy storefront, pre-sales chat and social messaging often drive as many tickets as email. Re:amaze is built for that world, with messaging-led workflows and an ecommerce focus. Solves is email-first and does not run live chat, social inboxes, SMS or voice, so a chat-heavy store would feel the gap immediately. In that situation, choose Re:amaze.
You want one inbox for every channel
If your goal is a single screen that unifies chat, social, messaging apps and email, that omnichannel reach is exactly what a multi-channel platform like Re:amaze is for. Solves does not claim to be omnichannel, a contact centre, or a chat tool. We say this plainly so you are not surprised after you switch.
Solves earns its place only when email is genuinely your main channel and you want it handled properly: owned, timed, multi-brand and private. If that is not your situation, Re:amaze may serve you better, and that is a fine outcome.
Honest comparison
Solves vs Re:amaze, side by side
A plain comparison for a UK email-first team. Re:amaze pricing and channel facts verified on the date shown; re-check their official pricing page before relying on figures.
| Solves | Re:amaze | |
|---|---|---|
| Primary channel | Email-first only | Multi-channel: email, live chat, social, chatbots |
| Live chat and social | Not included, by design | Core strength, ecommerce focus |
| Forever-free plan | Starter GBP 29, paid from the start | No forever-free plan; 14-day trial only |
| How you pay | GBP team bands, ex VAT, no per-seat penalty | Per user per month, roughly USD 29 to USD 69 |
| Multi-brand in one queue | Brands, per-brand mailboxes, wrong-brand send guard | Multi-brand supported; not the email-first model here |
| SLA timers | First-response and resolution targets, breaching view | Available on higher tiers |
| Best fit | UK teams whose support lives in email | Ecommerce stores who need chat and social |
Competitor facts last verified 13 June 2026. Re-check the vendor's current plans before deciding.
Solves does not claim feature parity with Re:amaze, and does not claim to win for omnichannel or ecommerce teams. Where you need live chat, social messaging or chatbots, Re:amaze is the better fit. Re:amaze figures (no forever-free plan, 14-day trial, per-user Basic about USD 29, Pro about USD 49, Plus about USD 69 with annual saving about ten per cent) are a dated snapshot; verify on the Re:amaze pricing page before deciding.
Pricing in plain terms
GBP team bands versus per-user pricing
Re:amaze charges per user per month: roughly USD 29 on Basic, USD 49 on Pro and USD 69 on Plus, with annual billing saving about ten per cent, as verified on 13 June 2026. That model is clean, but it means every helper who picks up overflow on a busy day is another seat to pay for.
Solves prices in GBP by team band, ex VAT, so you size the plan to the team rather than to individual seats. Starter is GBP 29, Team is GBP 79, Growth is GBP 149 and Agency/MSP is GBP 299 per month, and annual billing is priced as twelve months for ten. An occasional helper can pitch in without bumping you to the next price.
On the free question, both products are honest. Re:amaze has no forever-free plan, only a 14-day trial with full Plus features. Solves has a Starter at GBP 29 for three users, one brand, one mailbox and 1,000 tickets a month, but it is paid, so it is for small teams, not a permanent free tier. For paid customers, the early-adopter pilot gives the first 20 the Team plan at GBP 49 a month for six months, then GBP 79, with setup help and guided mailbox setup.
Moving across
How a move to Solves actually works
Connect a support mailbox
Point a shared address such as support@ at Solves using guided, forwarding-first setup. Moving off a Gmail or Outlook shared inbox this way is a shipped path, not a promise.
Verify and go live per brand
Run the plain-English mailbox checks for each brand. Live sending stays gated until a brand passes, so deliverability and sender identity stay correct from day one.
Work the queue, with help on history
New email arrives as owned, timed tickets straight away. A full history import from another helpdesk is not a self-serve transfer yet; assisted migration is part of the pilot, so we treat it as guided and in progress.
Email-first, stated plainly
Solves handles support email: owned tickets, assignment, private notes, SLAs and multi-brand. It does not run live chat, social inboxes, SMS, voice or chatbots. If those channels matter to you, Re:amaze is the better fit, and we would rather say so than oversell.
FAQ
Re:amaze alternative questions
Is Solves a Re:amaze alternative?
Solves is an alternative for teams whose support is run on email and who do not need live chat, social inboxes or chatbots. If your tickets come from shared addresses like support@ or accounts@, and you want owned tickets, private notes, SLAs and multi-brand from one UK-priced workspace, Solves fits. If most of your conversations come from website chat, Instagram, Facebook or WhatsApp, Re:amaze is the better fit because that multi-channel reach is its core strength.
Does Re:amaze have a free plan?
No. As verified on 13 June 2026, Re:amaze does not offer a forever-free plan; it runs a 14-day free trial with full Plus features and billing is founder-led during the pilot, then moves you to a paid per-user plan. Solves is honest in the other direction too: its Starter at GBP 29 is paid from the start, not a permanent free tier. Re-check current Re:amaze pricing on their official pricing page before you decide.
How much does Re:amaze cost compared with Solves?
Re:amaze prices per user per month: roughly USD 29 on Basic, USD 49 on Pro and USD 69 on Plus, with annual billing saving about ten per cent (verified 13 June 2026, re-verify before relying on it). Solves prices in GBP by team band, ex VAT, so adding an occasional helper does not add a full seat: Starter GBP 29, Team GBP 79, Growth GBP 149 and Agency/MSP GBP 299 per month, with annual billing priced as twelve months for ten.
Can Solves do live chat and social messaging like Re:amaze?
No, and that is deliberate. Solves is email-first: it turns shared inboxes into owned tickets with replies, private notes, SLAs and multi-brand. It does not run live chat, social inboxes, SMS, voice or chatbots. Re:amaze does, which is exactly why an ecommerce store that lives in chat and social should look at Re:amaze rather than Solves.
Can I move from Re:amaze to Solves today?
You can start fresh on Solves now by pointing a support mailbox at it with our guided, forwarding-first setup, which is the shipped path for moving off a shared inbox. A full ticket-history import from another helpdesk is not a live, self-serve transfer yet; assisted migration is part of the early-adopter pilot, so treat it as guided and in progress rather than a one-click move.
If email is your channel, try Solves
Start at £29, or talk to us about the early-adopter pilot and guided mailbox setup. If you need chat and social, Re:amaze may suit you better.