Larger team or several brands? Let us set it up with you.
The sales-led track is for Agency/MSP and multi-brand teams who want a founder to walk them through brands, mailboxes and the move off an old helpdesk. It is the same Solves underneath, with more hands-on setup. Prefer to dive in yourself? The Starter is one click away.
Pilot stage. You talk to the people who build Solves, not a separate sales team.
Two ways in
Self-serve or sales-led, your choice
Solves gives you two routes to the same product. Most one-brand teams should just start at £29 and be working tickets within the hour. Larger and multi-brand teams often want a hand with the setup, and that is what the sales-led track is for.
There is no premium product hidden behind a call. The desk is identical either way: owned email tickets, ownership and assignment, states and priority, public replies, hard-separated private notes, saved replies, first-response and resolution SLA timers with a breaching view that surfaces overdue tickets, and multi-brand from one queue. What the sales-led track adds is people, not features. We sit with you, map your brands and mailboxes, and get the move off your current inbox or helpdesk right the first time.
If a call would not actually save you time, we will say so and point you at the Starter band. We are a small team at pilot stage and we would rather you set up fast and well than sit through a meeting you did not need.
Who it is for
Built for operators running support at some scale
The sales-led track is aimed at the teams where setup genuinely benefits from a second pair of hands.
- Agencies and managed service providers supporting several client mailboxes from one place, who need each client to stay a distinct brand.
- Multi-brand operators running two or more customer-facing identities, such as a main brand and a reseller brand, or a shop and a separate services arm.
- Teams sizing up the Growth or Agency/MSP bands who want to map seats, brands and mailboxes before they commit to a plan.
- Anyone moving off an existing helpdesk who wants their saved replies and brand mailboxes brought across with help rather than alone.
If you are a single-brand team that just wants to start, you are not the target for this track, and that is fine. The Starter is the faster path, and we would rather you take it than book a call that does not earn its place in your week.
What guided setup includes
What you get on the sales-led track
Hands-on help from the people who build Solves, at pilot stage.
A founder-led setup call
A working session, not a pitch. We map your brands, mailboxes and team to plan bands, and answer the awkward questions about scope and fit honestly.
Your brands, set up right
We create each customer-facing brand with its own from-name, signature and mailbox, so replies always go out looking like the brand the customer wrote to.
Guided mailbox checks
We walk you through the plain-English DNS steps for each brand mailbox, so deliverability and sender identity are correct before you send a single live reply.
Saved-reply migration
We help bring across your existing canned responses as brand-scoped or organisation-wide saved replies, so your team is not retyping the same answers from day one.
Access and brand scope
We set up who can see and reply for which brands, so client work stays separated and helpers can help without seeing everything.
Plan band sizing
We size the GBP team band to your real team and brand count, with no per-seat penalty for the colleague who picks up overflow on a busy day.
How it works
From first message to a working multi-brand desk
Tell us about your team
Send us a short note through the contact page: how many brands you support, roughly how many people, and what you are moving from. No long form, no qualification gauntlet.
Have a setup call
We talk through your brands, mailboxes and the right plan band, and agree what guided migration looks like for you. If self-serve is genuinely better for you, we will say so.
Set up brands and mailboxes
We help create each brand, run the mailbox checks and bring across your saved replies, so the move off your old inbox or helpdesk is supported, not left to you.
Go live, one queue
Tickets arrive tagged to their brand in one unified queue. You reply with the correct identity every time, with first-response and resolution SLA timers and a breaching view that surfaces overdue tickets.
Honest about migration
Migration is guided, not a one-click import yet
We will be straight with you about what moving in looks like today, because that is the house rule and it saves everyone a surprise later.
A self-serve import tool is on the roadmap and described as coming, not something you can run unattended right now. So at pilot stage, migration is hands-on: we help you connect each brand mailbox with the guided DNS checks and bring across your saved replies with you, rather than promising a magic button that lifts an entire account across in one go. That is slower to describe but more honest, and it means a person who knows the product is there while you move.
Email-first is also a choice we will not blur on a call. Solves handles support email: tickets, ownership, notes, SLAs and multi-brand. It does not do live chat, phone or social inboxes, and we are not building towards an omnichannel contact centre. If you need those channels at scale, a broader platform is the better fit, and we would rather tell you that up front than sell you a tool that does not match how you work.
You can always start yourself first
The sales-led track is an option, not a gate. If you would rather try Solves before you talk to anyone, start the paid Starter, set up a mailbox with the guided checks, and reach out for help with brands and migration whenever you are ready.
FAQ
Questions about the sales-led track
What is the difference between contacting sales and starting the Starter band?
The Starter is self-serve: you sign up, set up a mailbox with our guided checks and start working tickets the same day, capped at three users, one brand, one mailbox and 1,000 tickets a month. The sales-led track is for teams on the larger bands, typically Agency/MSP and multi-brand operators, who want a founder to walk them through brands, mailboxes and the move off an old helpdesk. Same product underneath, just more hands-on setup. You can always start at £29 first and talk to us later.
Who is the sales-led track for?
It is for teams who run support for several brands, agencies and managed service providers supporting client mailboxes, and anyone sizing up the Growth or Agency/MSP bands. If you are a one-brand team that just wants to get going, the self-serve Starter is the faster path and we will happily point you there rather than book a call you do not need.
Will I be passed to a sales team?
No. Solves is a small, founder-led UK team at pilot stage, so when you get in touch you are talking to the people who build and run the product, not a separate sales function reading from a script. That is a deliberate part of how we work while we are small: fewer hand-offs, straight answers, and the person you speak to is the person who can change the product.
Do you help with migrating off our current helpdesk?
Yes, guided migration is part of the setup. We help you connect each brand mailbox with plain-English DNS checks and bring across your saved replies so the move is supported rather than left to you. A self-serve import tool is on the roadmap and described as coming, not something you can run unattended today, so for now migration is hands-on and we do it with you.
Is there a minimum contract or a long commitment?
Solves is billed monthly or annually on GBP team-band pricing, ex VAT, with annual plans priced as twelve months for ten; live Stripe checkout is coming, so at pilot stage we set paid plans up with you by hand. There is no long lock-in to talk to us, and the paid Starter lets you try the product at GBP 29 before you commit to a band. We would rather you stay because the desk works for your team than because a contract makes leaving hard.
Tell us about your brands and we will set them up with you
Send a short note about your team and what you are moving from, or start at £29 yourself and talk to us when you are ready.