Be one of the first 20 teams on Solves.
We are looking for 20 founding customers who have outgrown a shared inbox and want a calmer way to run support. Join the pilot and you get the Team plan at GBP 49 a month for 6 months, then GBP 79, with hands-on setup. In return, all we ask for is a short testimonial or honest feedback.
The offer
What founding customers get
The early-access pilot is for the first 20 paid customers. You get the Team plan, our core tier, at GBP 49 a month for 6 months, then the standard GBP 79 a month, with real help getting set up rather than a link to a help centre.
Team gives you owned email tickets with ownership and assignment, the full ticket states, priority and tags, public replies and private notes, brand-scoped and organisation-wide saved replies, first-response and resolution SLA timers with per-brand targets and a breaching view that surfaces overdue tickets, multi-brand support with per-brand mailboxes and brand-locked sending, reports on backlog, ageing, waiting and response times, and encryption at rest throughout. You get it for GBP 30 a month less for half a year.
What we ask in return
One thing: a short testimonial or honest feedback once you are running real support on Solves. We would rather hear what is awkward and fix it than collect a polite quote. There is no obligation beyond that, no resale of your data, and no hidden setup fee.
What is included
Everything in the founding pilot
Team at GBP 49/mo
The core Team plan at GBP 49 a month for 6 months, then GBP 79, GBP ex VAT. A saving of GBP 30 a month while you settle in.
Guided mailbox setup
We walk you through connecting each brand mailbox with copyable DNS steps. Live sending stays blocked until a mailbox is verified, so nothing goes out misconfigured.
Saved-reply migration
Bring your canned answers across and we help you set them up brand-scoped or organisation-wide, so your team is not retyping from scratch on day one.
Freshdesk import (coming)
A guided Freshdesk import is coming. When it ships it will bring across contacts, saved replies, open tickets and conversations into a chosen brand, with a preview before anything commits and private notes kept private. Switching now? We will help you plan your move from Freshdesk.
Multi-brand, no penalty
Run several brands from one queue with per-brand mailboxes and brand-locked sending, on GBP team bands, so an occasional helper never costs a full seat.
Encrypted from the start
All customer support content is encrypted at rest with per-organisation keys, access is authorised only, and logs are metadata-only.
How it works
Eligibility and how to join
No application form and no sales gauntlet. The offer is simple and the steps are short.
Start at £29
Create your workspace on the Starter at GBP 29: up to 3 users, 1 brand, 1 mailbox and 1,000 tickets a month for small teams.
Get set up with us
We help with guided mailbox setup and saved-reply migration, so your first real ticket lands in a queue ready to work. A guided Freshdesk import is coming, and if you are switching we will help you plan your move in the meantime.
Go live at the pilot price
When you move onto a paid plan as one of the first 20 customers, your Team plan is GBP 49 a month for 6 months, then the standard GBP 79 a month.
Share your feedback
Once you are running, tell us what works and what does not. That feedback shapes what we build next.
Eligibility
Who can join, in plain terms
Early access fits a small team that answers email from one or more support addresses, info@, support@, accounts@, or a brand each, and has reached the point where a shared inbox loses replies and hides who is dealing with what. It is open to any UK small or medium team that runs support over email and is ready to pay for the Team plan, with no industry restriction: shops, service businesses, agencies and charities all qualify.
| Who it is for | UK small and medium teams that have outgrown a shared inbox and want owned tickets, notes, SLAs and multi-brand in one place. |
|---|---|
| The price | Team at GBP 49/month for 6 months, then GBP 79/month, GBP ex VAT. |
| Places | The first 20 paid customers, with no fake countdown. |
| What we ask | A short testimonial or honest feedback once you are up and running. Nothing more. |
| Commitment | Monthly GBP team-band pricing, cancel any time. No long lock-in and no hidden setup fee. |
If you would rather see standard plans first, the full team-band pricing is on the pricing page, and the pilot terms page sets out the offer in full.
No fake scarcity
There is no spinning countdown clock and no inflated "places left" banner. The founding offer is for the first 20 paid customers, full stop, and after that new customers move to standard team-band pricing.
FAQ
Early-access questions
What happens after I sign up?
You get straight into your workspace on the Starter band, then we help you get set up to go live. We walk you through guided mailbox setup with copyable DNS steps for each brand, and migrate your saved replies. A guided Freshdesk import is coming, and if you are switching we will help you plan your move in the meantime. Live sending stays blocked for a brand until its checks pass, so nothing goes out half-configured. When you are ready to go live as a paid customer, the early-access price applies.
Can I cancel?
Yes. There is no long lock-in. You are on a monthly plan on GBP team-band pricing, and you can cancel from your billing settings; live Stripe checkout is coming, and at pilot stage we set you up by hand. The early-access price of GBP 49 per month runs for 6 months, then moves to the standard Team price of GBP 79 per month; if you cancel before then, you simply stop. Your data stays yours.
Is my data safe?
All customer support content, message bodies, subjects, contact details, saved replies and tags, is encrypted at rest with XChaCha20-Poly1305 and per-organisation keys, so one tenant can never read another. Access is authorised only, every row is scoped to your organisation, and our logs are metadata-only: no message bodies, email addresses or payloads ever reach them.
What is the catch?
There is no catch beyond what is written here. In return for the early-access price and the hands-on setup, we ask for a short testimonial or honest feedback once you are up and running. We do not resell your data and there is no hidden setup fee. The only genuine limit is the number of places: the offer is for the first 20 paid customers.
How many early-access places are there?
Twenty. The founding offer is for the first 20 paid customers, and we are honest about that number rather than inventing a countdown. Once those places are taken, new customers move to standard team-band pricing: Starter GBP 29, Team GBP 79, Growth GBP 149 and Agency/MSP GBP 299 per month, all ex VAT.
Do I have to pay straight away?
No. You can start at GBP 29 to try Solves with up to 3 users, 1 brand, 1 mailbox and 1,000 tickets a month. The Starter starts at GBP 29 from the start, not a forever-free tier. When you are ready to run real support, you move onto a paid plan, and the early-access Team price applies.
Claim a founding place
Start at £29, or talk to us first. Either way, the early-access price is yours while places last.