Privacy
This is a pilot build. A full privacy notice, Data Processing Agreement and subprocessor list are in preparation before public paid launch. This page is a placeholder describing intended handling.
What we store
Customer support content (ticket subjects, message bodies, private notes, saved replies, contacts and attachments) is encrypted at rest with per-organisation keys. Normal logs and audit events are metadata-only: no message bodies, raw email addresses or API keys.
Diagnostics and observability
For security, support diagnostics and auditability, Solves records metadata about staff actions and system events (what was done, when, how long it took, which org/brand/ticket, never the content). Observability data is sanitised, retention-limited, accessible only to authorised admins, and every admin view is itself audited.
Your rights
Tenant admins can export ticket, contact and audit data. Retention, export and deletion controls are planned and partially implemented during the pilot.