2026-06-13
Added
Product, comparison and guide pages
A full set of public pages explaining how Solves works, UK-first and email-first, with honest comparisons and plain-English setup guides.
- Feature pages for shared inbox ticketing, multi-brand, replies and private notes, SLA timers and email deliverability.
- Honest comparison and switching pages that carry a last-verified date and never claim feature parity.
- A shared component kit so every page reads as one product.
2026-06-13
Added
GBP team-band pricing and the founding pilot
Transparent pricing in pounds, ex VAT, with no per-seat penalty for occasional helpers, plus the early-adopter pilot for the first 20 teams.
- Starter begins at GBP 29 a month, ex VAT.
- Team bands from GBP 29 a month, twelve months for ten when you pay yearly.
- Founding pilot: Team at GBP 49 a month for six months, with setup help included.
2026-06-12
Added
Run several brands from one queue
Support more than one brand from a single login and one unified queue, with brand-specific mailboxes and signatures.
- Brand badges and brand filters on every row of the queue.
- A hard guard that locks the reply to the ticket brand and mailbox, so a reply cannot go out as the wrong brand.
2026-06-12
Added
Guided mailbox setup in plain English
A human checklist with copyable DNS records, forwarding-first for existing business email, and live sending blocked until a real test passes.
- Plain-English steps for SPF, DKIM, DMARC and Return-Path.
- No risky root MX change required: forwarding-first by default.
2026-06-11
Added
First-response and resolution SLA timers
First-response and resolution SLA timers with per-brand or organisation targets, plus a live breaching view that surfaces overdue tickets.
- Per-brand or organisation targets, set in minutes.
- A breaching view sorts the most overdue tickets first.
2026-06-11
Security
Customer support content encrypted at rest
Ticket subjects, message bodies, private notes, saved replies and contacts are encrypted at rest with per-organisation keys, and logs are metadata-only.
- Each organisation has its own data-encryption key, wrapped by a key held outside the database.
- Normal logs and audit events record metadata only: no message bodies, raw email addresses or secrets.
2026-06-10
Added
Public replies and private notes, kept apart
A hard separation between customer replies and internal notes, so a private note can never reach a customer by accident.
- Light collaborators can add private notes but never send a public reply.
- A stale-reply warning when a newer customer email has arrived.