A newsroom that says where we actually are.
Solves is a UK-first, email-first support desk built by a small, founder-led UK team at pilot stage. This is a holding newsroom: no invented coverage, no fabricated quotes, no numbers we cannot stand behind. What you will find here is an honest description of the product, a wordmark and boilerplate you can quote, and a direct line to the people building it.
Pilot stage, not generally available yet. We say so plainly.
The honest position
A holding newsroom, not a press archive
We would rather have a near-empty newsroom that is true than a busy one that is invented. Solves is young, so there is no coverage, no release history and no award shelf to show you, and we will not pretend otherwise.
Solves is a founder-led UK team at pilot stage. The core product is shipped and in real use with a small number of early adopters, but it is not generally available, and we are deliberately not publishing customer names, user counts, revenue, funding or headcount, because the house rule is that the copy stays truthful. If you are writing about us, that honesty is the story: a small UK team building one thing well and refusing to dress up the stage it is at.
When there is genuine news, such as reaching general availability, a meaningful product milestone, or a fact we can stand behind, it will be posted here with a date. Until then, treat this page as the reliable starting point: the product description, the boilerplate and the wordmark below are written to be quoted as they are.
What Solves is
Solves in one paragraph
If you only quote one thing, quote this. It is written to be accurate and to need no editing.
Solves is a UK-first, email-first support desk for small teams that have outgrown a shared inbox. It turns support addresses such as support@, info@ and accounts@ into owned, timed tickets, with ownership and assignment, states and priority, public replies, hard-separated private notes, saved replies, first-response and resolution SLA timers with a breaching view that surfaces overdue tickets, and multi-brand support so several customer-facing brands run from one login and one queue. It is deliberately narrow: email-first, with no live chat, phone or social inboxes, and not an omnichannel contact centre. Solves is built by a small, founder-led UK team and is at pilot stage.
Please describe Solves as a support desk or helpdesk for support email, not as a contact centre or omnichannel platform, and please do not attribute live chat, phone or social channels to it, because it offers none of those by design.
Media kit
What you can use, and how
The essentials for writing about Solves accurately. Ask through the contact page for anything not listed here.
The wordmark
Write the name as Solves, in sentence case. Use the wordmark as supplied, without recolouring, stretching or effects, and give it clear space. Ask through the contact page if you need a specific format.
Request the wordmarkThe boilerplate
The one-paragraph description above is the approved boilerplate. It is written to be quoted as-is and kept current, so you do not have to paraphrase and risk drifting off the facts.
Fact-checks
Happy to confirm details before you publish. Send the lines you plan to attribute to Solves and we will tell you, on the record, whether they are accurate.
Send a fact-checkScreenshots and walkthroughs
For a figure or a short walkthrough for an article, ask and we will arrange something accurate rather than a staged mock-up. We will not share real customer content.
Request a walkthroughHow we handle data
Customer support content is encrypted at rest with per-organisation keys, access is restricted to authorised users, and our logs carry metadata only, never message bodies or addresses.
Read our security approachThe UK-first angle
GBP ex VAT, email-first and British English throughout. Designed for UK small and medium businesses, not retro-fitted for them.
More about the teamFor journalists
How a press enquiry works
Tell us who you are
Use the contact page and say you are a journalist, writer or analyst, with the outlet or project, what you are working on and your deadline.
We reply directly
Press is handled by the founder-led team, not an agency, on UK business hours. You reach someone who builds the product and can answer accurately.
We help you get it right
We will confirm facts, provide the wordmark and boilerplate, and arrange a walkthrough or screenshot if your piece needs one.
No fabricated coverage, ever
You will never see invented press quotes, fake ratings or borrowed logos on this page. Solves is at pilot stage and this newsroom reflects that honestly. When real news arrives, it will appear here, dated and verifiable.
FAQ
Press and media questions
Has Solves been covered in the press?
Not yet, and we will not invent coverage we do not have. Solves is a founder-led UK team at pilot stage, so this is a holding newsroom rather than a press archive. There are no releases, features or named publications to point you to today. When there is genuine news, such as general availability or a milestone we can stand behind, it will be published here and dated. Until then, the honest position is that the product is young and being hardened with early adopters.
How do I make a press enquiry?
Use the contact page and tell us you are a journalist, writer or analyst, with what you are working on and your deadline. Press enquiries are handled directly by the founder-led team rather than an agency, so you reach someone who actually builds the product. We will reply on UK business hours. We would rather give you an accurate, on-the-record answer than a polished claim we cannot back up.
Can I use the Solves name and wordmark?
Yes, for editorial and reporting use. Please write the name as Solves, in normal sentence case, and use the wordmark as supplied without recolouring, stretching or adding effects. Do not imply a partnership, endorsement or that Solves sponsored a piece unless we have agreed that in writing. If you need the wordmark in a particular format or a short factual fact-check before you publish, ask through the contact page and we will help.
What can I accurately say Solves does?
That Solves is a UK-first, email-first support desk for small teams that have outgrown a shared inbox, turning support email into owned, timed, multi-brand tickets. It is at pilot stage, not generally available. Please avoid describing it as a contact centre, an omnichannel platform, or as offering live chat, phone or social inboxes, because it does none of those by design. The boilerplate below is written to be quoted as-is.
Do you share metrics, customer names or screenshots?
We do not publish customer names, logos, revenue or user counts, because at pilot stage we will not print numbers we cannot stand behind. We are glad to talk on background about how the product works, the email-first and UK-first design choices, and our approach to encryption at rest and metadata-only logging. For screenshots or a short walkthrough for an article, ask through the contact page and we will arrange something accurate.
Writing about Solves? Talk to the people building it
Press enquiries go straight to the founder-led team. Tell us what you are working on and your deadline, and we will reply on UK business hours.