See Solves in a short, founder-led demo.
Book a guided walkthrough with the people building Solves: owned email tickets, multi-brand in one queue, first-response and resolution SLA timers with a breaching view, and guided mailbox setup. It is a real conversation, not a recorded video or a sales pitch. Or skip the call and start at £29 yourself in minutes.
No form to fill in here. The demo is a direct conversation with the team.
What a demo is
A real conversation, not a recorded pitch
A Solves demo is a short screen share with one of the people who build it. We keep it to around twenty to thirty minutes and shape it around your support, not a fixed script. You see the product working on real tickets and ask the questions that matter to you.
Because Solves is a small, founder-led UK team at pilot stage, there is no separate sales function to hand you off to. The person walking you through the desk can tell you exactly how the first-response and resolution SLA timers and breaching view surface overdue tickets, how the wrong-brand send guard works, or how customer content is encrypted at rest before it touches the database. That is the point of a founder-led demo: detailed, honest answers, including where the product deliberately stops.
We will not ask for mailbox passwords on the call, and we will not push you onto a bigger plan. If Solves is not the right fit, we will say so. The aim is a clear answer to one question: does this solve your email support problem.
On the call
What a guided demo covers
Your setup, briefly
We start with how you answer support today: how many people, how many brands or support addresses, and where your email lives. A few minutes so the rest of the call is about you.
The desk on real tickets
We walk through owned tickets, ownership and assignment, public replies, hard-separated private notes, saved replies and first-response and resolution SLA timers with a breaching view that surfaces overdue tickets.
Multi-brand and mailbox setup
If you run more than one brand, we show one unified queue with brand badges, brand-scoped saved replies and the wrong-brand send guard, plus how guided mailbox setup connects each support address.
Your questions, answered straight
We leave time for the hard ones: security, pricing bands, what is shipped versus what is coming, and whether moving off your shared inbox is realistic for your team.
Founder-led setup
If you join, we help you move in
Setup is supported by the team, not left to you to figure out alone.
Guided mailbox setup
We walk you through connecting each support address with plain-English DNS steps, so forwarding and live sending are set up correctly before anything goes out.
Saved-reply migration
Bring your common answers across so the team is not rebuilding canned replies by hand on day one, mapped to the right brands.
Brands set up properly
If you run several brands, we help you create each with the right from-name, signature and mailbox, so replies go out as the brand the customer wrote to.
A direct line to the team
At pilot stage you are not raising a ticket into a queue. You have a direct line to the people building Solves while you settle in.
Security questions welcome
Encryption at rest with per-organisation keys, authorised access only and metadata-only logs. Bring your due-diligence questions and we will answer what we can at pilot stage.
No upsell, by design
Solves is email-first with no chat, phone or social to sell you. Setup help is about getting your email support working, not widening the plan.
Prefer to try it yourself first?
You do not need a demo to get started. The Starter lets you sign up at GBP 29 and explore Solves on your own, capped at 3 users, 1 brand, 1 mailbox and 1,000 tickets a month. Start at £29, then book a call later if you want founder-led help moving across.
Two ways in
Book a call, or start at £29
There is no single right path. Some teams want to be shown around before committing any time; others would rather click about for ten minutes and then ask questions. Both work.
Book a setup call if you want a guided walkthrough, founder-led help moving off a shared inbox or an old helpdesk, or detailed answers on security, multi-brand or pricing before you sign up. The call links straight to our contact route, with no form to wade through here.
Start at £29 if you would rather try it yourself. It is a Starter at GBP 29, capped at 3 users, 1 brand, 1 mailbox and 1,000 tickets a month, ideal for small teams the workflow on real email. You can always book a call afterwards, and the early-adopter pilot is there if you decide to go further.
What the demo will not do
It will not show you live chat, phone or social inboxes, because Solves does not do them. It will not overstate where the product is: Solves is at pilot stage and we say so plainly. And it will not pressure you to decide on the call. Honest scope, both ways.
FAQ
Questions about the demo
What happens on a Solves demo?
You get a short, founder-led screen share, around twenty to thirty minutes, shaped around the bits that matter to you: how support email becomes owned tickets, how multi-brand keeps several brands in one queue, how the first-response and resolution SLA timers and breaching view work, and how guided mailbox setup works. It is a real conversation, not a recorded video, and you ask the awkward questions including where the product stops.
Is the demo run by a salesperson?
No. Solves is a small, founder-led UK team at pilot stage, so the person on the call is one of the people who build the product. You can ask detailed questions about tickets, multi-brand, encryption at rest or the SLA timers and get a straight answer rather than a deflection to a follow-up. There is no commission-driven sales team and no pressure to commit on the call.
Do I have to book a demo to try Solves?
Not at all. The Starter lets you sign up and try Solves yourself at GBP 29, capped at 3 users, 1 brand, 1 mailbox and 1,000 tickets a month. The demo is there if you would rather be walked through it, or want founder-led help moving off a shared inbox or an old helpdesk. Plenty of people start at £29 first and book a call later.
What do I need to prepare for a setup call?
Nothing formal. It helps to know roughly how many people answer support, how many brands or support addresses you run, and where your email lives today, but none of that is required. We will not ask for passwords or mailbox access on the call.
Will you try to sell me channels I do not need?
No. Solves is email-first on purpose and does not do live chat, phone or social inboxes, so there is nothing to upsell you into. If your problem is really a phone or chat problem, we will tell you a broader platform is the better fit. The demo is about whether Solves solves your email support problem.
See Solves, your way
Book a founder-led setup call, or start at £29 and try it yourself. No pressure, no sales team, no upsell.