One support desk for every client brand.

Agencies and managed service providers answer support for other people's customers. The job is the same shape whether you run client websites, hosting, IT or a mix: many separate identities, many support addresses, one small team behind all of them. Solves treats that as a first-class case rather than something you bolt onto a single-brand helpdesk.

In Solves, each client is a brand. A brand owns its support address, from-name and signature, and your team works every brand from one unified queue with a brand badge on each ticket. You can filter to one client, group the queue by client, or work the whole book at once. The Agency/MSP band carries up to twenty-five client brands in a single workspace for GBP 299 a month, ex VAT.

This is the opposite of running a separate workspace per client, where every contractor needs an account each, context is split across logins, you cannot see backlog across the business, and someone eventually replies to one client's customer with another client's footer. Solves keeps every client in one place and makes that wrong-client mistake structurally hard to make.

Picture a small agency that runs support for three client shops, Harbour, Kiln and Meadow, plus its own accounts mailbox. Without a multi-brand desk, that is four inboxes, four logins, and a daily risk of mixing them up. With Solves it is one queue: a Harbour delivery question, a Kiln returns query, a Meadow login problem and an internal invoice all sit together, each badged to its client, each answerable with the right signature and inside the right SLA.

Agencies and MSPs are multi-brand by definition

If you answer support from more than one address as more than one identity, you are already running multi-brand support, usually the hard way. That covers a web agency maintaining several client sites, an MSP running a help desk for a handful of business clients, a marketing agency handling enquiries for client campaigns, and a studio that supports both its own product and a client's. The work is the same: keep each client recognisable to its customers while sharing the people, tooling and reporting behind the scenes.

Pricing that does not punish overflow helpers

The usual blocker for agencies is seat-based pricing. Most helpdesks charge per agent, so the freelancer who clears overflow on a launch week, or the account manager who only ever adds private notes, costs a full seat. Solves prices by GBP team band: the Agency/MSP band is GBP 299 a month, ex VAT, for up to twenty-five client brands, and you size the plan to the team rather than paying a per-seat tax for every occasional pair of hands. Pay annually and you get twelve months for ten.

Keeping client work watertight

When you handle other people's customers, the failures that hurt are sending as the wrong client, leaking an internal note, or missing a response a client was promised. Solves answers each directly: the composer is brand-locked so you cannot send as the wrong client by accident, public replies and private notes are hard-separated so an internal note never reaches a customer, and first-response and resolution SLA timers surface a breaching view before a promise is broken. Everything is encrypted at rest with per-organisation keys, and logs are metadata-only, so no client message body or email address is ever written to a log.