Move from Zoho Desk without the drama.

A migration page should tell you the truth before it sells you anything. So here is exactly how leaving Zoho Desk for Solves works today, with nothing dressed up as automatic when it is not.

The email itself moves quickly and cleanly. Solves works by receiving your support email, so once you have run the mailbox checks for your support address, new enquiries land in Solves as owned tickets the same day. You do not migrate live email; you simply start pointing it at a desk that turns it into trackable work.

Your existing Zoho Desk content is the part that takes hands-on care. There is no importer that pulls historical tickets, contacts and macros across automatically, so we treat the move as a guided exercise. On the migration call we look at what you actually rely on, recreate your saved replies and tags in Solves, and set up brands, mailboxes and permissions to match how your team works. Old tickets stay readable in Zoho Desk for as long as you keep that account.

What comes across the same day

• New support email, as owned tickets, once your mailbox checks pass
• Forwarding from a Gmail or Outlook shared inbox, or from a Zoho Desk forwarding address, pointed at your new Solves mailbox
• Your team, with per-brand access and notes-only collaborators where you want them
• A working queue with assignment, ticket states, priority, tags and private notes from day one

What we recreate together, by hand

• Saved replies, rebuilt per brand or shared across your organisation
• Tags and the queue views your team filters by
• Brands, their mailboxes and brand-locked sender identities
• SLA targets for first response and resolution, set per brand or organisation-wide

We are not going to pretend Zoho Desk is a bad product, because it is not, and a migration page that trashes the incumbent is just marketing. Zoho Desk offers a free edition for up to three agents, which is a genuinely fair option for a very small team that does not need SLAs or a broader workflow engine. If that is you and it works, staying put is a sensible choice.

Zoho Desk also sits inside the wider Zoho suite, with omnichannel options and a deep feature set that go well beyond email. Solves does not try to match that. We are email-first and deliberately narrow: no live chat, no phone, no social inboxes, no contact-centre. If you genuinely need those channels in one platform, a broader suite is the better fit and we will say so plainly.

Where Solves tends to win for the right team

The teams who move are usually UK SMEs who want pricing in pounds, real multi-brand from a single queue, first-response and resolution SLA timers with a breaching view, and a tool small enough to use fully rather than a suite they only touch a fraction of. The decision should come down to fit and focus, not a discount, and certainly not the false promise of a one-click import.

If part of your support already lives in a Gmail or Outlook shared inbox alongside Zoho Desk, that part is the simplest to move. Our forwarding-first mailbox setup is a shipped, everyday feature: you forward the shared inbox to a Solves mailbox, the messages become owned tickets with assignment, states and private notes, and you stop losing replies in a thread nobody owns.

This matters during a Zoho Desk migration because it lets you bring the messy, un-ticketed corners of your support into Solves immediately, while we plan the more involved Zoho Desk content move by hand. You get an early, real win on day one rather than waiting for the whole switch to finish.