Switch to Solves, calmly.
Move from your current support tool or shared inbox without a risky big-bang migration. We set you up founder-led during early access, and we are honest about what transfers automatically today and what is still coming.
Honest about import
Moving off a Gmail or Outlook shared inbox works today with forwarding-first setup. A self-serve Freshdesk importer is in pilot and Zendesk import is planned; for those we migrate saved replies and set you up by hand during early access.
From a helpdesk
Switch from a support tool
From a shared inbox
Move off a shared inbox (works today)
FAQ
Migration questions
Can Solves import my old tickets automatically today?
Not yet. The self-serve Freshdesk importer is in pilot and a Zendesk importer is planned, so during early access we move your saved replies and set you up by hand. Moving off a Gmail or Outlook shared inbox is different and works today: you forward your support address into Solves and new mail becomes owned tickets, with no bulk import and no change to your domain.
Will I lose my history when I switch?
No. Your existing inbox or helpdesk keeps its archive. With Solves you start clean: new support email becomes owned, assigned, timed tickets from day one, and we can bring saved replies across by hand during the pilot. A guided import of past tickets is coming.
Plan your move
Book a guided migration and we will help you switch without the drama.