A helpdesk for the same questions, every cohort.
Training providers, events teams and membership bodies live with recurring enquiries: bookings, enrolments, joining instructions, rescheduling, refunds and renewals. Solves turns your shared support inboxes into owned tickets with saved replies, first-response and resolution SLA timers, and multi-brand support for every programme you run.
Email-first, UK-first, encrypted at rest.
The short answer
Recurring enquiries, finally owned
Support for training, events and membership is unusually repetitive and unusually seasonal. The same questions arrive again and again, then surge in the week before a course starts or an event opens. Solves is built for exactly that shape of work: it makes every enquiry an owned ticket, gives your team saved replies for the questions you answer daily, and keeps response times honest with first-response and resolution SLA timers.
A shared mailbox copes when one person checks it. It falls apart when three people do, when a delegate replies to an old thread, and when a refund request slips below the fold during enrolment week. Solves replaces that with a queue where every message has an owner, a state and a priority, so a half-answered booking query cannot quietly disappear.
And because most providers run more than one programme, often under different names, Solves treats multi-brand as core rather than a premium extra. Each course, event or membership tier can keep its own identity to the customer while your team works everything from one place.
What you get
Built for booking, enrolment and renewal enquiries
Owned booking tickets
Every enrolment, joining or refund query becomes a ticket with an owner, a state and a priority, so nothing is left half-answered during a busy cohort.
See the product tourSaved replies for the repeats
Write joining instructions, payment confirmations and rescheduling policies once, then reuse them in two clicks, scoped to a brand or shared org-wide.
How saved replies workFirst-response and resolution SLAs
First-response and resolution timers run against per-brand or organisation targets, and the breaching view surfaces overdue tickets early.
Multi-brand programmes
Run each course, event or membership tier as its own brand, with its own address, signature and saved replies, in one unified queue.
Multi-brand support deskTags and saved views
Tag enquiries by cohort, event date or query type, then save a filtered queue view so this week's intake is always one click away.
Private notes, kept private
Discuss a delegate's refund or a special arrangement in private notes that customers never see, with a hard separation from public replies.
Replies vs notesHow it works
From shared inbox to owned queue in an afternoon
Forward your support inbox
Keep your existing bookings@ or info@ address and forward it into Solves. The guided, forwarding-first setup runs plain-English checks before any live sending is allowed.
Add a brand per programme
Create a brand for each course, event or membership identity, with its own sender name, signature and saved replies, then connect its mailbox.
Load your common replies
Capture the answers you send every week, joining instructions, refund policy, certificate reissue, as saved replies your whole team can reach.
Work one queue, on time
Assign owners, set priorities, lean on saved replies and watch SLA timers, so the surge before a course or event stays under control.
In practice
What this looks like across a busy season
Picture a provider running an open-course schedule, a corporate-training brand and an annual conference. In a shared inbox, that is three identities fighting for one set of eyes, and enrolment week is chaos. In Solves it is one queue: a course booking, a delegate substitution and a conference ticket query sit side by side, each badged to its brand, each answered with the right signature and a saved reply.
Who this fits
The pattern is the same whether you are a training company, a CPD or skills provider, a conference or events team, a membership organisation handling renewals, or an awarding body answering certificate and assessment queries. If your support is overwhelmingly email and overwhelmingly the same questions, you are the kind of team Solves is built for.
Why saved replies matter most here
In most support work, saved replies are a convenience. For training and events they are the core workflow, because so much of the volume is identical: the same joining instructions, the same payment confirmation, the same rescheduling rules. A saved reply turns a five-minute typed answer into a two-click reply you can still personalise, which is the difference between coping with enrolment week and dreading it.
Handling the seasonal surge
Enquiry volume for courses and events is spiky by nature, quiet for weeks, then a flood as a deadline nears. Solves helps in two ways. First-response and resolution SLA timers, with a breaching view, show you what is genuinely at risk, not what merely looks old, and the team-band pricing means a seasonal helper who picks up overflow does not cost you a full extra seat. You scale the people, not the per-seat bill.
Honest comparison
Solves for training and events, and where it stops
Where an email-first desk helps a recurring-enquiry team, and where a broader platform is the better fit.
| Solves | A typical helpdesk suite | |
|---|---|---|
| Owned email tickets | Core to the product | Core to the product |
| Saved replies for repeat questions | Per brand or organisation-wide | Varies by plan |
| First-response and resolution SLA timers | Included, per-brand targets with a breaching view | Often configurable by plan |
| Several programmes in one login | Multi-brand is core | Often a higher-tier add-on |
| Live chat, phone and social channels | Not included, by design | Often available as add-ons |
| Self-service portal and knowledge base | Not yet, on the roadmap | Usually included |
Competitor facts last verified 13 June 2026. Re-check the vendor's current plans before deciding.
Solves is email-first and does not run live chat, phone, social or a public knowledge base. If delegates expect a self-service portal or live chat during an event, a broader platform may suit better. For email-led booking and enrolment support, Solves keeps a small team in control.
Email-first, on purpose
Solves handles support email: tickets, ownership, notes, SLAs, saved replies and multi-brand. It does not do live chat, phone or social inboxes. That focus is why a small training or events team can stay on top of recurring enquiries without juggling channels.
FAQ
Training and events questions
Is Solves a good helpdesk for a training or events company?
Yes, if your support runs on email. Training providers, course schools, conference and events teams, and membership organisations all field the same recurring enquiries: booking and enrolment questions, joining instructions, rescheduling, refunds and renewals. Solves turns those shared inboxes into owned tickets with an owner, a state, a priority and an SLA timer, so nothing sits unanswered while you are running a cohort or an event.
Can saved replies handle our repetitive enrolment and joining-instruction emails?
That is exactly what they are for. You write a saved reply once for each recurring question, joining instructions, payment confirmation, rescheduling policy, certificate reissue, and your team drops it into a reply in a couple of clicks, then edits the specifics. Saved replies can be scoped to a single brand or shared across the whole organisation, so each programme keeps its own wording and tone.
How do SLA timers work around our course and event dates?
Solves runs first-response and resolution SLA timers against per-brand or organisation targets, so each programme can carry its own response standard. You see what is due and what is close to breaching at a glance, which matters most in the busy week before a course starts or an event opens, when enquiry volume spikes.
We run several courses or events under different names. Can Solves keep them separate?
Yes. Each programme can be its own brand, with its own support address, sender name, signature and saved replies, while your team works every brand from one unified queue. A reply for your leadership academy cannot accidentally go out under your events brand, because the composer is locked to the ticket's brand and mailbox.
Can we move off a shared Gmail or Outlook inbox without disruption?
Yes. The guided mailbox setup is forwarding-first, so you keep your existing support@ address and simply forward it into Solves, with plain-English checks before live sending is allowed. Importing historic tickets from another helpdesk is guided and in pilot, but switching the day-to-day inbox over by forwarding is straightforward and live today.
How much does it cost for a small training or events team?
There is a Starter at GBP 29 for three users, one brand, one mailbox and 1,000 tickets a month, useful for small teams. Paid plans are priced in GBP, ex VAT: Starter at 29, Team at 79, Growth at 149 and Agency or MSP at 299 a month, with annual billing priced as twelve months for ten. Plans are sized by team band, so seasonal helpers do not each cost a full seat.
Get ahead of the next enrolment surge
Forward your booking inbox, load your common replies and work one calm queue. Start at £29, or let us help you set up your brands and mailboxes.